Effective Communication course
1-day session
Why the need for this training?
The ability to communicate well is what distinguishes one individual from another.
Who should attend?
Every individual needs to be well equipped with the tools to communicate effectively, whether it is on the personal front, or at work. According to the management gurus, being a good communicator is half the battle won.
Course Outline
- Introduction and Course Overview - Acquaint yourself with fellow participants and gain an understanding of what will take place during the workshop. Identify personal learning objectives. Receive a training manual that will also function as the note book throughout the day.
- What is Communication? - Understanding what communication is, your own level of effective communication and how you can improve it.
- Identifying different communication styles
- Non-verbal communication
- Body Language
- Writing communication (including E-mail)
- Presentation Skills
- Verbal communication
- Effective Communication Skills
- Effective and active Listening Skills
- Assertiveness
- Conflict Management
- Communication Planning
- Improve your self talk (Intrapersonal communication)
- Improve your communication with others
- Telephone etiquette and skills
- Wrap up - At the end of the day, students will do an individual communication improvement plan. Each student will receive a certificate for completion for the workshop.
Course Outcome
- Understand your individual communication style
- Identified skills required to develop your own improved communication style
- Be able to identify verbal and non-verbal communication styles
- Own Personal communication improvement plan
- Be equipped to handle conflict more effectively
- Understanding the importance of effective communication