Business improvement

Business Improvement Consulting

BACKGROUND

In addition to the workshops, ISS can conduct quick and focused company self-assessments to determine the exact areas that needs to be addressed in the organisation. The course material could also be customised to address the specific needs of the organisation.

SURVEYS

• Customer Satisfaction assessment
• Business strategy assessment
• Corporate Identity assessment
• Partnership and Alliances assessment
• Corporate Culture assessment
• Environmental Management assessment
• Leadership Skills assessment
• Productivity assessment
• Logistics assessment 
• Cost of Quality assessment
• Technology Management assessment
• Computer Security and Fraud Prevention assessment
• Service Management assessment

Follow up surveys are scheduled every 6 months for a period of 3 years to ensure the effective implementation of the taught skills. Short follow up workshops can address the specifics of these surveys.  

PROCESS

This process will assist the organisation in effectively improving various disciplines over time, and includes recommendations on:

• Making the most of the survey results;
• Achieving competitive advantage through continuing surveys;
• Identifying improvement trigger points;
• Action planning;
• Individual improvement;
• Function and Process improvement;
• Organisational improvement.